Customer Information
 
 

Delivery & Assembly
Our professional service team is always ready to assist you in quick and easy delivery & assembly. They are knowledgeable about our products and will ensure expert assembly, packaging removal and careful placement of the furniture in your home. Assembly is free of charge for all Jacob Sardini products and there is a flat rate delivery fee for all orders delivered within the store's normal trade .area. – Please ask in store for details.


Delivery Time
We have a wide range of products available in our main selection, which can be delivered within just days. Most of our selection is also customized; and delivery time for custom-made, special orders is 8-10 weeks for board furniture and 10-12 weeks for upholstery. Delivery time may vary based on the store's location.

 

Return and Exchange Policy
If you are dissatisfied with your purchase, you are entitled to return it within five days (furniture) or seven days (accessories), as long as it is unused and undamaged, part of our main selection, and is still in its original packaging. A restocking fee of 40% of the original purchase price applies to all furniture orders. Should you wish to have the items picked up, a delivery charge will also apply. Please note, however, that items bought on sale cannot be returned. Please see in store for full details of our terms and conditions.

 

Our Range
You are always welcome to view all the products in our range in our stores and studios. However, our stores vary in size and you may not find our entire product range on display at every Jacob Sardini store However, our full range is available to order – please ask our design consultants, who will be pleased to help and advise you. All products are subject to availability.


Accessories
Due to national trends, our accessory range is constantly updated. Therefore, you may not find the entire range shown in the current catalogue. Some of the accessories used for the room sets in this catalogue are personal items and therefore not available in our stores.


Payment
We accept Visa, MasterCard, Discover, American Express, cash or check. Financing is available in participating stores.

 

Gift cards
Jacob Sardini gift cards are available in all participating stores.


Lamps
All lamps and light fittings conform to US/European guidelines for domestic use. Some of our lamps are not available in all countries. Please check in store for more details.


Warranty
Your local Jacob Sardini customer services office will assist you in the event of any possible problem. If you are not near the store where you purchased the product, another Jacob Sardini store can help. We offer five year manufacturer warranty on Jacob Sardini products. This warranty doesn’t cover normal wear and tear on products or issues that may have arisen due to transport.

 

Financing
Because Jacob Sardini understands that we live in a world in which we must multi-task and often have simultaneous projects at any given time that require financial resources, we offer solutions that are particularly appealing and flexible. Please inquire so that we may help you find the best financing solution to fit your needs.

 

 

Maintenance Guide

 

Leather Furniture Care
Leather furniture is associated with style, quality, durability and luxury. Taking proper maintenance and care steps and following a few tips will maximize your enjoyment of the leather furniture in your home for many years to come.


The leather used in your leather furniture needs very little care with normal usage. That’s because leather is a natural product that has already been permanently preserved during the tanning process. Still, there are a few steps you can take to avoid permanent damage to your leather furniture and to keep it looking its best.

 

Preventing Leather Furniture Damage
Like other upholstery fabrics, leather is susceptible to damage from excessive exposure to sunlight, heat and high or low humidity levels. While you should always follow your leather furniture manufacturer’s specific care instructions, here are a few tips to help protect leather furniture from damage:

  • Prevent color fading caused by the sun’s UV rays. Like other upholstered and wood furniture, try to place your leather furniture in locations where it will not be exposed to excessive sunlight levels. Use shades, blinds or draperies to help block UV rays. Consider using window tinting or film to block UV rays that might otherwise harm your leather furniture.
  • Maintain a safe distance between your leather furniture and heat sources in your home. Prolonged exposure to heat can damage both your leather furniture’s upholstery and the framing used in the furniture.
  • Prevent cracking and mold formation by maintaining proper climate levels in your home. Excessively low relative humidity levels and high heat can lead to cracking in leather upholstery; excessively high humidity levels can promote mold growth. All of these conditions are also harmful for the wood frame of your furniture.
  • Keep sharp objects away from your leather furniture. Sharp objects, including pets with sharp claws, as they can create tears and scratches in the leather upholstery. While small tears and scratches are not usually difficult to repair, it’s best to avoid them in the first place.
  • Avoid resting newspapers and magazines on the surface of your leather furniture. Printers’ inks can leak into the leather under prolonged contact with newsprint or glossy magazine covers.
  • Avoid using harmful household products near your leather furniture. Avoid spills and damage that may occur from ink pens, nail polish, nail polish remover and other caustic substances.
  • Tips for Cleaning and Maintaining Leather Furniture
  • One advantage of leather furniture is that under most conditions, regular dry-cloth or dusting with a lightly dampened cloth and vacuum cleaning in crevices are all that’s necessary to keep it clean. Here are a few tips for cleaning and maintaining the beauty of your leather furniture.
  • Dust leather furniture weekly. Use a soft, white cloth to dust and clean your leather furniture. You can also use the soft brush attachment on your vacuum and you may want to use the crack and crevice attachment for hard-to-reach areas. A slightly damp cloth may also be used, especially for high usage and skin contact areas, including arms, seats and back cushions.
  • Fluff and turn detached cushions regularly for even wear and for helping to minimize any “comfort wrinkles” that may develop in the leather
  • Blot spills immediately with a soft clean cloth. If necessary, dry with a clean, soft towel. Allow to air dry. If water is used, use a small amount of clear, lukewarm water and clean the entire area where the spill occurred.
  • Do not apply water to oil or grease spots. Clean up excess oil, butter or grease with a clean, dry cloth. Given time, oils and grease often dissipate into leather on their own.
  • If you must use a cleaner on a stubborn spot, use one that’s chemical free. First check your manufacturer’s care instructions for suggestions. Cleaning products specifically made for leather furniture are available commercially, although not all of them work. Ivory soap often works well. Do NOT use furniture polish, any ammonia-based cleaning products or any abrasives on leather. Always pre-test on an inconspicuous area first.
  • If spots or stains persist, consult a professional leather cleaning service. Better safe than sorry, since additional attempts may cause permanent damage or discoloration.
  • Don’t worry about small scratches and scuffs. Small scratches in leather furniture often heal over time and become less noticeable. You can use a chamois or clean fingers to gently buff scratches and scuffs. Scuffs can also often be buffed out with leather cleaner/conditioner. Any noticeable, deep scratches in leather upholstery can be touched up with a commercial leather dye touch up kit.
  • Apply a good leather conditioner every 6-12 months. Leather conditioners help keep leather furniture supple while also helping to seal the leather for protection against spills and stains.
  • Upholstered Furniture Care Tips
  • Here are a few tips for keeping your upholstered furniture looking its best for a very long time:
  • Vacuum upholstered furniture regularly. Once per week is recommended. You can also brush lightly to remove dust and dirt. Use your vacuum’s upholstery brush attachment (making sure the brush is clean) and use the crevice tool to vacuum hard-to-reach areas.
  • Where possible, rotate and reverse cushions frequently. Fluff up loose pillows. This is easy to remember since you’ll want to remove loose cushions during vacuuming.
  • Clean spills and stains promptly – before they set. When spot cleaning upholstered furniture, follow the manufacturer’s directions and pre-test the fabric for discoloration and shrinkage on a less noticeable part of the upholstery.
  • For cleaning an entire piece of upholstered furniture, professional cleaning usually provides the best results.

As a rule, removing cushion covers or arm caps for separate cleaning is not recommended. Doing so can damage backing materials and may cause fabric shrinkage and/or undesirable color variations with the rest of the upholstery.


Don’t use upholstery cleaners on non-fabric furniture elements. Wood, metal and other component materials in upholstered furniture may be damaged by any fabric cleaning or stain removal products you may use for spot cleaning the upholstery.

 

Wood furniture care tips
Do not place wooden furniture in direct sunlight. Ensure that the furniture is not placed near fireplaces, heaters and radiators.
It would be ideal if you can control the humidity in your house with the help of humidifiers and air conditioners, as fluctuations in humidity may expand and contract the wooden furniture.


Do not store your wooden furniture in damp basement, attics and garages.
Use coasters and high quality mats to protect your wooden table from spills, stains and damage from hot dishes.
Take care that water does not spill from your flower vase on to the wooden surface. In case of any accidental spills, wipe it off immediately with a soft, cotton cloth or super absorbent paper towels.


Be careful when you are storing nail polish, polish removers, alcohol, etc. on your wooden dressing table.


Regular dusting is a must. In fact, dusting is best done using a mildly damp cloth.


The type of finishing on the wood and not the wood itself determines the cleansing routine. It is better to check out the type of finish the furniture has before buying it. Finishes may vary from soft to hard to painted.


Do not polish more than 3-4 times a year, depending on the type of surface finish of your furniture. Also take care not to use too much polish as it may result in a cloudy film atop the wooden surface.


Do not use any multi-purpose cleaner available in your neighbourhood store. Various types of polish and wax are available for different surfaces.


The best way to protect wooden furniture is by applying paste wax. Oiling may seem to be an easy option but in the long run you will find that the oil coated surface attracts more dust and are easily scratch-prone. Paste also acts as a concealer to cover small cracks.
When dusting, take care that all the objects at the top of the wooden surface are lifted. Do not slide any of the objects as this may scratch the surface.


Do not drag wooden furniture, as dragging may weaken the legs; it is safer to lift them. Check the furniture thoroughly for any loose joints, cracks, etc. before shifting them to prevent further damage.


Lift furniture at its strongest point. For example, lift a table by its leg rather that the top. Catch hold of the seat of a chair to lift it instead of its arms. Be gentle when you are opening and closing lids, doors and drawers.

 

CARING OF MARBLES AND NATURAL ROCKS
Dust-off regularly with a dry gentle dishcloth the stony or marble-paved surfaces as well as the rest of the furniture piece. Likewise the wood, they can also be waxed.


Apply the wax with a dishcloth (in this case the wood is obviously proscribed to avoid scratches), then lustre with a dry cloth.

Furniture care guidebook
While considerable efforts are made to ensure that the information contained in the Care Guide is as accurate as possible, Jacob Sardini makes no representations, conditions or warranties of any kind whatsoever, express or implied, in relation to the accuracy of the information contained in the Care Guide.


If you have any concerns about caring for your furniture, please do not hesitate to contact a Jacob Sardini showroom.

 

HYGROMETRY:
It is the humidity ratio in the air. Its influence on solid wood furniture is fundamental.


The wood pieces are used “dried”; their dampness percentage ranges between 10 and 12%, but the wood remains a living material, which is always subject to dimensional variations. Therefore, we recommend that you preserve the surrounding hygrometric conditions between 40 and 60% of humidity:

  • An extremely dried atmosphere can cause deletion or mild cracks on the panels: thus, beware of excessive heating, radiators’ moderators are necessary.
  • A very humid atmosphere can dilate the wood and lead to assembly breakage.

WEDGING:

It is expressly a fundamental step when assembling stylish furniture without adjustment features; the wedging will solve all dilemmas of shutting doors. Some polish on the drawers’ grooves will ease their opening.
Besides, grease in keyholes and hinges will facilitate their mechanism and avoid their wear-out.

 

PARTICULARITY OF ESSENCES:
Naturally, the wood tends to darken the first year, for instance the cherry-wood essence. It worsens as there is further exposition to direct light
(sunrays, moonlight).

 

DYED AND VENEER WOOD
Never dust with a dry dishcloth, instead use a clean cloth moistened with glass cleaner.

 

GREASED WOOD
Use a natural oil to nourish the wood and restore its primary look once to twice a year.

UP

 
Customer Information
Maintenance Guide